2020 has been quite eventful for the IRCM. The pandemic forced us to make significant changes to ensure we were following the CDC guidelines. Some of these changes included temporarily closing our office, rerouting our office calls to our staff cell phones, providing virtual educational opportunities, and providing transportation services via ride-sharing apps, like Uber and Lyft. While these adjustments took time to get used to, our staff did a fantastic job adapting to the organization's new measures. More importantly, they guided their clients and others seeking direct and indirect services through these novel developments. For instance, our staff began using WhatsApp and social media platforms to provide updates, information, and educational material to language-based groups made up of clients and interested parties.
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